Former FBI hostage negotiator Chris Voss turns lessons from kidnappings and standoffs into a negotiation playbook for everyday life: tactical empathy, mirroring, labelling emotions and getting to "that's right".
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Fooled by Randomness
Nassim Nicholas Taleb · Reading now
“No matter how sophisticated our choices, how good we are at dominating the odds, randomness will have the last word.”
Henrique Matos